Last december, Amazon added a simple button on its Kindle device.The May Day button, as they call it, allows Kindle users to live video chat with a customer service representative.Visitor information contains primary contact information and where on the site they started the chat.
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They started with their Kindle device but might extend the service to their online marketplace in the future.
Other customer centric companies will then follow, making video chat the new norm of customer service and stealing huge market shares in the process. Salesforce just announced an SOS button, very similar to what Amazon does.
It is now possible to conduct all of the KYC processes within the video chat allowing your organization to create a unique and secure identity for your customers.
Your customers don’t have to move away from the comfort of their home to open a bank account, obtain a credit card, get medical advice and access their government accounts.
BROADCAST: Go live and hang out with your community by tapping the green “GO LIVE” button on your profile.
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